Most bars and restaurants have switched over to a POS system that's supposed to simplify the order-taking and fulfillment process, but not all systems are the same. Some POS terminals lack functionality that really should be included. Unfortunately, it's difficult to tell which systems won't work out for your bar until they're installed. Fortunately, you can ask the wait staff about their experiences with your current set-up.
Does The POS System Have A Responsive Touch Screen?
You'd think all POS systems would have an excellent touch screen, but not all of them do. Ask your wait staff about this. Is the touch screen responsive for them throughout the entire day? Does performance degrade throughout the shift? If it does, is the terminal getting dirty from food and drinks?
Can You Easily Log Into The System?
A POS system is only useful if staff can access it easily and simply. If the log-in process is convoluted, or it's a hassle, it's going to slow down shift changes and frustrate the staff. Ask them how easily they're able to log onto the system, how simple it is to take breaks, and if there are any difficulties logging out for the day.
Is The Choice of Consumption Obvious?
Product codes are gone - long gone. Order-taking has to be fairly simple and straight-forward. Is it easy to pick out the orders on the terminal? Are there abbreviations that confuse the staff? For example, are there two dishes with similar names that are abbreviated the same? This could result in a lot of incorrect orders and customer dissatisfaction. It can also frustrate the staff as it often negatively affects their tips.